Manager, IT Infrastructure & Support

At Supremia, we love marketing and technology! Join our team as the user-focused leader for our IT Infrastructure & Support team. This role will rely on your working technical knowledge, problem-solving, and people skills to ensure Supremia users receive swift resolutions to their technical issues and IT projects are managed properly.

We’re looking for a hands-on manager to help us implement processes that will boost productivity and efficiency, enhance excellence in communication, and monitor our level of service delivery. You will work closely with the business and engineering teams to identify, develop, implement and support technical solutions.

 

Principal Activities

  • Strong background in several IT disciplines, including networking, data center architecture, virtualization, cloud software stack, security, and data management.

  • Ability to balance short-term tactical decisions with long term strategic thinking. Ability to execute on road maps with clear results.

  • Lead IT Infrastructure & Support team to maintain the highest level of performance and instill a customer service culture.

  • Define and implement Help Desk policies, procedures, and best practices.

  • Determine SLAs, KPIs, and develop reports to track metrics.

  • Implement and monitor information systems policies and controls to ensure data security, legal and regulatory compliance.

  • Manage IT budget & purchasing to support both long-term and short-term objectives.

  • Build and nurture positive working relationships with end users, while exceeding client expectations.

  • Analyze business needs presented by the user community and recommend technical solutions.

  • Work with business leaders to provide detailed insights into technical architecture and help prioritize new initiatives.

 

Hands-on Support

  • Office 365 administration and integration, general hardware, and software support.

  • Desktop security, antivirus and patch management.

  • LAN, Active Directory, and SSO support.

  • VPN account set-up, employee onboarding and offboarding.

  • Maintain and audit software and hardware inventory; and VoIP system administration.

  • Provide telephone systems support.

 

JOB REQUIREMENTS

Knowledge Skills & Abilities

  • 5+ years' experience supervising/managing a corporate IT team and direct experience performing day-to-day IT support.

  • Experience with Google applications, Microsoft Office 365, Single Sign-On solutions such as One Login, Cloud platforms such as AWS, MS Azure or Google Cloud, and Sophos.

  • Strong working knowledge and thorough understanding of the following technologies: Windows Active Directory, MS Windows servers, L3 network routing and switching, Wireless networking, IDS/IPS, cloud computing and cloud-based services, data backup and retention tools, Meraki MDM, server and desktop virtualization, Internet-facing applications, MySQL & MS-SQL and DNS

  • Experience supporting windows 7,8 & 10 and Mac OS X 10.10+

  • Experience with Virtualization, DevOps, A/V technologies, Windows or Apple automated systems management is a huge plus.

  • Experience with change management, budgeting, capital planning, expenditure tracking, procurement management, and analysis.

  • Bachelor's degree in Computer Science or a related discipline preferred.

  • Excellent written and verbal communication in Dutch and English

 

We offer

  • Becoming part of an innovative and fast-growing global company.

  • A pleasant, vibrant working atmosphere with room for team building and fun

  • Attractive and competitive remuneration and fringe benefits.

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