Account Manager – Health and Beauty

We are looking for an account manager who is responsible for building, developing and actively maintaining a long-term relationship with clients that are of strategic value for the company, and targets these clients for up-selling, cross-selling and proposing (new) business opportunities.

 

As a representative of Supremia to the clients, the Account Manager has an excellent commercial knowledge of the solutions and services of Supremia and knows how to position those solutions & services compared to competitors’ offerings.

 

Main responsibilities & key accountabilities

 

The Account Manager acts as the primary point of contact for the client and ensures a consistent communication leading to a high level of client satisfaction. The main responsibilities are: 

 

Client relationships & management:

  • Collaborate with sales team during the whole sales process, to onboard and integrate new clients

  • Build and develop strong long-term relationships with Supremia accounts at executive level and pro-actively follow up on clients facilitating additional sales and reference visits

  • Detect opportunities and help developing new business at existing clients

  • Lead the day to day activities of Supremia with the client

  • Analyze prospect/client expectations to optimize Supremia positioning and solution offering, and elaborate a standard response strategy to client requests

  • Collaborate internally with Procurement, Design and Web team to gather the necessary information in order to propose realistic and viable solutions

  • Achieve impact in sales meetings and presentations and negotiate autonomously and firmly about deliverable services and prices

  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships

  • Ensure Supremia commitments are respected and clients are satisfied

  • Monitor each project from idea creation to final delivery to ensure that timelines and budgets are met, ultimately providing a winning experience for our clients.

  • Responsible for creating cost estimates and quotations for each project. Once an order is placed an order confirmation will be generated as well.

 

 

Sales and Company contribution:

  • Develop and maintain an excellent knowledge of the solutions and services of Supremia

  • Create awareness about Supremia solutions and services among existing clients through events, networking, personal investigations

  • Understand the competitors’ offerings, have a clear perception of the market evolution, and be able to define the key differentiators of our solutions and services

  • Respect, represent and act according to the commercial strategy and branding of Supremia

  • Reach and/or exceed annual individual and departmental sales, profit and margin quota

  • Maintain "pipeline" (flow of potential upsell opportunities and their chance of success, with projected sales-volumes attached)  and share information with management and colleagues

 

Key role competencies

Skills:

  • Several years of sales / business development experience in Branding or Marketing sector

  • Proven selling, influencing, persuasion and negotiation skills

  • Sales mentality, able to open doors and to close deals

  • Strong client focus and outstanding capacity to work well with multiple clients and to build strong relationships at all levels

  • Strong ability to share and communicate ideas and solutions both verbally and in writing in clear concise language

  • Be reliable and creative

  • Possess strong work ethics

 

Education & Experience Requirements:

  • BSBA or similar degree

  • 2-3+ years experience in a similar role

  • Experience in Health and Beauty industry is a plus

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